Customer Service Volunteer - Mobility Aids
Hosted by: British Red Cross

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:
Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
> Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Days required: Mon AM, Mon PM, Tues AM, Tues PM, Weds AM, Weds PM, Thur AM, Thur PM, Fri AM, Fri PM

How many volunteers are needed:

7

Recruitment process:

Core learning/requirements
Approximate training hours 3.5.

Minimum Induction – within 3 weeks
Has been introduced to Line Manager and role description discussed

Has been given a H&S briefing pertinent to the site they will normally be operating from

Has been familiarised with any equipment required to carry out the role

Has received any workwear, if required for the role

Full Induction – within 3 months
Welcome to the British Red Cross e-learning 2019 (BRC-IND-EL)

Safe Working Practices: Display Screen Equipment (BRC-DSE-19)
Young People and this role
We value the energy and enthusiasm that young people bring to this role. The minimum age you can volunteer for the Red Cross is fifteen years old. We can accept volunteers under the age of eighteen at some of our locations for this role subject to parental consent and a risk assessment.
Learning pathway
We provide a well-structured pathway to ensure you have all the skills, knowledge and confidence to undertake this role as soon as possible. Following a short telephone interview, we will arrange for you to meet the Mobility Aids Volunteer Coordinator who will be your line manager. You can start ‘shadowing’ straightaway i.e. spend time with the team to see first-hand how the service runs.

Skills and quaifications:

We are looking for someone who:
Ideally has a customer service background
Enjoys meeting people and has good interpersonal skills
Is fit and able to lift/move wheelchairs.
Is IT-literate (or willing to learn) Is willing to attend induction and foundation training
Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities
Will act in accordance with our values and behaviours framework
Will treat people with respect and uphold their dignity

Gender restrictions?: No
Type of activity: Administration, Computers and technology, Fundraising