Advisor Support Volunteer
Hosted by: DIAL Barnsley

You will be based in our Barnsley office and will offering support to our team of Advisors. Our advisor team work as part of the office based Advice Line and offer Drop-ins in various community venues. They meet and support a lot of people and part of their role often involves helping with the completion of benefit forms and supporting people through the different processes involved in claiming benefits. Your role will be to follow up what happened after the client saw the Advisor –did they get their welfare benefits, did they win their appeals etc.? Also you will be able to help ensure that the people you contact can get any additional help or support they may need.
The role involves:
• Ringing clients to find out what happened after they had seen the Advisor.
• Referring the clients back to the Advice Line or Advisor if they need more information, advice or support.
• Adding the information you get onto the client records on our database.
• Undertaking other client follow up tasks as requested by the Advice Team.

Days required: Mon AM, Mon PM, Tues AM, Tues PM, Weds AM, Weds PM, Thur PM

How many volunteers are needed:


Recruitment process:

Once you contact us we will get in touch either by email or telephone (depending on the contact details you have left us). You will be invited to come to DIAL to meet the Volunteer Support Officer for an informal chat/ interview to see if this is the role that can offer you what you want from your volunteering. You will have the opportunity to have a look at the training you’ll need to undertake, ask about the organization, what we provide for our volunteers or any other questions you may have. You will be given a short application form to complete after this meeting if you would like to apply. We require 2 references to support your application and training will begin within a timescale that you are happy with.

Skills and quaifications:

Knowledge, skills and abilities:
You don’t need any special qualifications for this role but a basic understanding of the general issues facing our clients and an interest in helping them is essential. Some experience of using a data base helps in this role as does some experience and enjoyment of working in an office environment but neither are essential.
Other skills/ character traits our Advisor Support Volunteers need are:
• Enjoying working with and talking to others.
• Enjoying helping and supporting others.
• Accuracy and an attention to detail.
• A willingness to use a data base.
• Reliability, patience and good organisational skills.
• Ability to work in a confidential, non-judgemental framework.

Suitable for specific groups: BME, Carers, Disabled (physical), LGBTQ+, Long term health condition, Older people, Unemployed
Gender restrictions?: No
Type of activity: Administration, Advice work